Ronan Coakley
About Ronan Coakley
Ronan Coakley is a Senior Support Analyst with extensive experience in the IT industry, currently working at SOTI in Galway, Ireland. He holds a Master's degree in Management Information Systems and has a strong background in project management and technical support.
Current Role at SOTI
Ronan Coakley currently serves as a Senior Support Analyst at SOTI, a position he has held since 2021. He is based in Galway, County Galway, Ireland. In this role, he utilizes his extensive experience in the IT industry to provide technical support and ensure efficient operations. His responsibilities include troubleshooting issues, managing support requests, and collaborating with teams to enhance customer satisfaction.
Previous Experience at SOTI
Before his current role, Ronan worked at SOTI as a Technical Support Specialist from 2019 to 2021. During this time, he developed a strong foundation in technical support processes and customer service. His experience at SOTI contributed to his understanding of the company's products and services, enabling him to assist clients effectively.
Career Background at Musgrave
Ronan Coakley worked at Musgrave as a Chill / Frozen Supervisor from 2007 to 2019. Over the span of 12 years, he gained valuable experience in operations management and team leadership. His role involved overseeing the chill and frozen food sections, ensuring product quality and compliance with safety standards.
Education and Expertise
Ronan holds a Bachelor of Business Administration (B.B.A.) in Data Modeling/Warehousing and Database Administration from Galway-Mayo Institute of Technology, which he completed from 2009 to 2012. He furthered his education with a Bachelor of Arts in Information Systems Management from the same institution in 2013. Additionally, he earned a Master's degree in Management Information Systems from the National University of Ireland, Galway, from 2017 to 2018. His educational background supports his expertise in IT and project management.
Project Management Skills
Ronan Coakley is recognized for his strong project management skills. He demonstrates the ability to lead teams effectively and prioritize tasks to meet project deadlines. His experience across various roles in the IT industry has equipped him with the skills necessary to deliver projects on time and efficiently.