Ruben Andres Castillo
About Ruben Andres Castillo
Ruben Andres Castillo is a Senior Technical Support Level 2 at SOTI, where he has worked since 2018. He has extensive experience in technical support and network operations, having previously held positions at Rogers Communications, KPMG Canada, and The Corporation of Massey Hall and Roy Thomson Hall.
Current Role at SOTI
Ruben Andres Castillo has been employed at SOTI as a Senior Technical Support Level 2 since 2018. In this role, he provides advanced technical support and troubleshooting for SOTI's software solutions. His responsibilities include assisting customers with technical inquiries, resolving complex issues, and ensuring customer satisfaction. His tenure at SOTI has contributed to the company's reputation for quality technical support.
Previous Experience in Technical Support
Before joining SOTI, Ruben worked at Rogers Communications as Wireless Technical Support from 2004 to 2010. During this six-year period, he developed expertise in wireless communication technologies and customer service. Following his time at Rogers, he served as a Senior Network Operator at KPMG Canada from 2010 to 2018, where he focused on network management and support. His diverse background in technical support roles has equipped him with a broad skill set.
Education and Qualifications
Ruben holds an undergraduate degree in Electronics Engineering from Universidad Tecnológica Nacional. He also completed a diploma in Computer Programming and Analysis at Seneca College of Applied Arts and Technology. His educational background provides a strong foundation in both engineering principles and programming skills, enhancing his capabilities in technical support and network operations.
Career History at Massey Hall and Rogers
Ruben's career began with a four-year tenure as a Supervisor at The Corporation of Massey Hall and Roy Thomson Hall from 2000 to 2004. This role involved overseeing operations and ensuring efficient service delivery in a high-profile environment. After that, he transitioned to Rogers Communications, where he spent six years in wireless technical support, further developing his technical skills and customer service experience.
Professional Growth and Development
Throughout his career, Ruben has demonstrated a commitment to professional growth and development. His progression from supervisory roles to senior technical support positions reflects his ability to adapt and expand his expertise in the technology sector. His experiences across various organizations have contributed to his comprehensive understanding of technical support and network operations.