Ruthra Jeganathan
About Ruthra Jeganathan
Ruthra Jeganathan is a Senior Technical Support Specialist, Level 2 at SOTI, where he has worked since 2019, providing tailored support to Enterprise customers. He has a background in Software Development and Network Engineering from Sheridan College and previously held a Technical Support Specialist role at SOTI.
Work at SOTI
Ruthra Jeganathan has been employed at SOTI since 2018, initially serving as a Technical Support Specialist for 11 months before advancing to the role of Senior Technical Support Specialist, Level 2 in 2019. In this capacity, she operates from Mississauga, Ontario, Canada, and acts as the primary point of contact for Enterprise customers. Her responsibilities include providing tailored support to meet the specific needs of these customers, ensuring effective solutions are delivered.
Technical Skills and Responsibilities
In her role, Ruthra Jeganathan utilizes JIRA for reporting and tracking development-related issues, which aids in the enhancement of SOTI software products. She is also responsible for executing maintenance and upgrades on cloud-based servers, focusing on maintaining optimal performance and reliability. Her technical expertise allows her to address complex issues effectively and contribute to the overall efficiency of the support team.
Education and Expertise
Ruthra Jeganathan studied at Sheridan College from 2015 to 2018, where she achieved a degree in Software Development and Network Engineering. This educational background provides her with a solid foundation in technical principles and practices, which she applies in her current role at SOTI. Her academic training complements her professional experience, enhancing her ability to support enterprise-level clients.
Career Progression
Ruthra Jeganathan's career at SOTI began in 2018 when she joined as a Technical Support Specialist. After nearly a year in that position, she was promoted to Senior Technical Support Specialist, Level 2 in 2019. This progression reflects her growing expertise and the value she brings to the organization, particularly in supporting enterprise customers and managing technical challenges.