Ryan Danks
About Ryan Danks
Ryan Danks is a Technical Support Specialist Level 2 at SOTI, where he has worked since 2020, providing support to enterprise-level customers. He has a background in IT, having studied at Walsall College and Birmingham City University, and has previous experience in technical support and customer service roles.
Current Role at SOTI
Ryan Danks currently holds the position of Technical Support Specialist Level 2 at SOTI. He has been in this role since March 2020, providing support to enterprise-level customers. His responsibilities include assisting clients with technical issues related to Mobile Device Management (MDM) solutions. Danks collaborates with in-house technical account managers to ensure effective service delivery and customer satisfaction.
Previous Experience at SOTI
Before his current position, Ryan Danks worked at SOTI as a Technical Support Specialist Level 1 from 2019 to 2020. During this 8-month tenure, he gained foundational experience in technical support, which contributed to his promotion to Level 2. His role involved troubleshooting and resolving customer inquiries, enhancing his technical skills and customer service capabilities.
Educational Background
Ryan Danks studied at Walsall College, where he completed a Level 3 Extended Diploma in IT from 2013 to 2015. He furthered his education at Birmingham City University, obtaining a degree in Computer Networks from 2015 to 2019. His academic background has equipped him with essential knowledge and skills relevant to his career in technical support.
Work History Prior to SOTI
Prior to his role at SOTI, Ryan Danks gained diverse work experience. He worked as a Crew Member at Burger King Corporation from 2013 to 2017, where he developed customer service skills. He also served as a Demonstrator at Birmingham City University for 5 months in 2017. Additionally, he completed a year-long internship as an IT Compliance Intern at UTC Aerospace Systems from 2017 to 2018, where he gained practical experience in IT compliance.
Technical Support Expertise
Ryan Danks has developed expertise in providing over-the-phone support for Mobile Device Management (MDM) solutions. His experience in technical support roles has allowed him to effectively address customer issues and enhance user experience. He utilizes his technical knowledge to assist enterprise-level clients in navigating complex support scenarios.