Ryle Penecitos
About Ryle Penecitos
Ryle Penecitos is an Escalation Engineer with extensive experience in the technology sector, currently employed at SOTI since 2016. He has a strong background in computer networking and telecommunications, having previously worked at BlackBerry and holding degrees from Sheridan College and Brock University.
Work at SOTI
Ryle Penecitos has been employed at SOTI as an Escalation Engineer since 2016. In this role, he focuses on resolving complex technical issues and ensuring that service level agreements are consistently met. His work contributes to enhancing customer satisfaction through effective problem-solving and case documentation.
Previous Experience at BlackBerry
Ryle Penecitos worked at BlackBerry as a Data Network Analyst in two separate instances in 2013 and 2014, each lasting three months. During his time at BlackBerry, he gained experience in data network analysis, which provided a foundation for his current role in escalation engineering.
Education and Expertise
Ryle Penecitos studied at Sheridan College, where he earned an Ontario Advanced Diploma in Internet Communications Technology from 2013 to 2015. He also attended Brock University, achieving a BSc (Honours) in Computing and Network Communications from 2011 to 2015. His educational background supports his expertise in computer networking and telecommunications.
Specialization in Documentation
Ryle Penecitos specializes in documenting cases with a high level of detail and clarity. This specialization is crucial in contributing to efficient problem-solving processes, allowing for better communication and understanding of technical issues among team members and clients.
Customer Satisfaction Contributions
In his role as an Escalation Engineer, Ryle Penecitos has been instrumental in ensuring that service level agreements are consistently met. His efforts in this area play a significant role in enhancing overall customer satisfaction, reflecting his commitment to quality service.