Sagar Das
About Sagar Das
Sagar Das is an Executive Escalation Engineer with extensive experience in system administration and technical support. He has worked for notable companies such as VMware, Wipro, and Dell, and possesses expertise in Enterprise Mobility Management and mobile device management solutions.
Current Role at SOTI
Sagar Das currently serves as an Executive Escalation Engineer at SOTI, a position he has held since 2020. He is based in Gurugram, Haryana, India. In this role, he is responsible for addressing complex technical issues and providing high-level support for SOTI's products and services. His expertise in mobile device management solutions, particularly MobiControl, plays a crucial role in his responsibilities.
Previous Experience at VMware Workspace ONE
Prior to his current role, Sagar Das worked at VMware Workspace ONE as a Support Escalation Engineer from 2019 to 2020 in Bengaluru, Karnataka, India. During his tenure, he focused on resolving escalated support issues, contributing to the overall customer satisfaction and product reliability.
Career Background in Technical Support
Sagar Das has a diverse background in technical support, having worked at several prominent companies. He was a Senior Technical Support Associate at Wipro Limited from 2008 to 2010 in Kolkata, West Bengal, India. He later joined Dell International Services, where he served as a Senior Technical Support professional from 2010 to 2015. This extensive experience has equipped him with strong troubleshooting and problem-solving skills.
Education and Expertise in Information Technology
Sagar Das has a solid educational foundation in Information Technology. He studied at Kendriya Vidyalaya and later pursued a Bachelor of Science degree in Information Technology from Sikkim Manipal University. His academic background complements his professional expertise in system administration, Enterprise Mobility Management (EMM), and Active Directory.
Skills in System Administration and EMM
Sagar Das possesses significant skills in system administration, which includes managing and maintaining computer systems and networks. He has a strong focus on Enterprise Mobility Management (EMM), which involves overseeing mobile devices and wireless networks within a business environment. His knowledge of MobiControl further enhances his capability in managing mobile device solutions.