Saif Ahmed
About Saif Ahmed
Saif Ahmed is an Escalation Engineer with over a decade of experience in software applications. He has worked in various technical roles, including Senior Technical Support Engineer and Senior Developer, and currently resides in Mississauga, Ontario, Canada.
Current Role at SOTI
Saif Ahmed currently serves as an Escalation Engineer at SOTI, a position he has held since 2020. In this role, he is responsible for addressing complex technical issues and providing advanced support for SOTI's software solutions. His expertise in troubleshooting and problem resolution contributes to maintaining high customer satisfaction levels.
Previous Experience at Tricon Infotech
Prior to his role at SOTI, Saif Ahmed worked at Tricon Infotech as a Senior Technical Support Engineer from 2017 to 2020. During his three years in this position, he provided onsite support for Pearson Education services in Bengaluru, Karnataka, India. His responsibilities included the installation, implementation, and maintenance of applications and databases.
Technical Support Background at CONVERGYS
Saif Ahmed began his career in technical support at CONVERGYS INDIA SERVICES PRIVATE LIMITED, where he worked as a Technical Support Associate from 2014 to 2017. Over the course of three years, he developed foundational skills in customer service and technical troubleshooting while supporting various software applications.
Development Experience at G7CR Technologies
Before his tenure at CONVERGYS, Saif Ahmed was employed as a Senior Developer at G7CR Technologies India Private Limited from 2012 to 2014. In this role, he contributed to software development projects, enhancing his technical skills and understanding of application design and implementation.
Educational Background in Computer Science
Saif Ahmed holds a Bachelor's degree in Computer Science from ST Aloysius University. His education provided him with a solid foundation in software development and technical support, which he has built upon throughout his career in the technology sector.