Sayadul Kamran
About Sayadul Kamran
Sayadul Kamran is a Technical Support Specialist Intern at SOTI, where he has worked since 2021. He has a background in IT support and networking, having previously worked as an IT Support Engineer at FIXMYPC and studied Computer Networks at Birmingham City University.
Work at SOTI
Currently, Sayadul Kamran serves as a Technical Support Specialist Intern at SOTI in Birmingham, England. He has been in this role since 2021, accumulating three years of experience. His responsibilities include diagnosing and resolving application queries independently, utilizing various devices to replicate customer environments. He provides post-sales technical support for SOTI's software products through telephone and email communication. Additionally, he investigates customer-reported issues and collaborates with internal stakeholders to find solutions.
Previous Experience in IT Support
Before joining SOTI, Sayadul Kamran worked as an IT Support Engineer at FIXMYPC from 2015 to 2016 in Bedford. His role involved providing technical support and resolving IT-related issues. He also gained experience in customer service as a Sales Assistant at Tesco from 2018 to 2021, where he developed skills in customer interaction and problem-solving.
Education and Expertise
Sayadul Kamran studied at Bedford College, where he completed a Level 3 IT Networking & Systems Support course from 2017 to 2019. He then pursued a Bachelor of Science with Honours in Computer Networks at Birmingham City University, graduating in 2022. Currently, he is enhancing his knowledge in Networking Technologies, which includes preparation for the CISCO CCNA Routing and Switching qualification. His educational background provides a strong foundation for his career in network engineering.
Career Aspirations
Sayadul Kamran aims to gain fundamental experience in a Network Engineer role or a similar position. He aspires to grow within SOTI and progress in his career. His active engagement in studying networking technologies and practical skills development indicates his commitment to advancing his expertise in the field.