Shawn Shamshuddin
About Shawn Shamshuddin
Shawn Shamshuddin serves as the Strategic Alliances Senior Technical Relationship Manager at SOTI, where he has worked since 2017. He specializes in technical training and collaboration with major OEMs, leveraging his expertise in Android Enterprise and product integration.
Current Role at SOTI
Shawn Shamshuddin serves as the Strategic Alliances Senior Technical Relationship Manager at SOTI, a position he has held since 2017. In this role, he focuses on fostering relationships with original equipment manufacturers (OEMs) and enhancing collaboration. He conducts technical training and roadmap webinars aimed at improving partners' understanding of SOTI's product offerings. His work involves driving the utilization of Android Enterprise with OEM partners, which aids in the adoption of effective management methodologies.
Previous Experience at SOTI
Prior to his current position, Shawn worked at SOTI as a Senior Technical Support Specialist from 2015 to 2017. During his tenure, he provided technical support and acted as a Subject Matter Expert (SME) for major OEMs, including Samsung, Apple, Honeywell, and Kyocera. His role involved addressing complex technical issues and ensuring customer satisfaction through effective problem resolution.
Educational Background
Shawn studied at Sheridan College, where he earned an Advanced Diploma in Computer Engineering Technology/Technician from 2012 to 2014. This educational foundation equipped him with essential technical skills and knowledge that he applies in his current and previous roles in the technology sector.
Early Career Experience
Before joining SOTI, Shawn gained experience as a Help Desk Analyst at Sheridan College from 2013 to 2014. He provided laptop support and assisted users with technical issues. Additionally, he completed a co-op position as a Service Desk Analyst at Meridian Credit Union in 2013, where he contributed to the support team for a period of three months.
Collaboration with OEMs
In his current role, Shawn plays a key part in aligning OEMs' roadmaps with SOTI One products. He develops new processes and procedures aimed at improving productivity in collaboration with these partners. His efforts are focused on ensuring seamless integration and enhancing the overall effectiveness of SOTI's offerings in conjunction with OEM technologies.