Shruti Shah
About Shruti Shah
Shruti Shah is a Technical Support Specialist with extensive experience in IT support roles. She has worked at various companies, including Geek Squad, Wipro Limited, and apii, and holds multiple degrees in computer applications and network administration.
Current Role at SOTI
Shruti Shah has been employed at SOTI as a Technical Support Specialist since 2021. In this role, she provides technical assistance and support to clients, ensuring effective resolution of issues related to SOTI's products and services. Her responsibilities include troubleshooting technical problems, guiding users through solutions, and maintaining high standards of customer service.
Previous Experience in Technical Support
Before joining SOTI, Shruti Shah worked at Geek Squad as a Technical Support Agent from 2018 to 2019. During her tenure, she assisted customers with various technical issues, enhancing her skills in customer interaction and problem-solving. Additionally, she served as an IT Analyst at apii from 2019 to 2021, where she further developed her technical support capabilities.
Background in IT and Database Management
Shruti Shah's career in IT began at Wipro Limited, where she held multiple roles. From 2015 to 2017, she worked as a Service Desk Analyst in Pune, India, providing support and solutions to users. In 2017, she transitioned to the role of MSSQL Database Administrator for nine months, gaining experience in database management and administration.
Educational Qualifications
Shruti Shah holds a Bachelor of Computer Applications, which she earned from Gurur Nanak Institute of Management and Technology between 2009 and 2012. She furthered her education by obtaining a Master of Computer Applications (MCA) from Punjab College of Technical Education, Baddowal, from 2012 to 2015. Additionally, she studied Network and System Administration at Conestoga College from 2018 to 2019, achieving a qualification in Applied Network Infrastructure and System Administration.