Steven F.
About Steven F.
Steven F. is a Team Lead at SOTI in Mississauga, Ontario, where he has worked since 2015. He manages a team of support agents and focuses on coaching, mentoring, and improving team performance.
Work at SOTI
Steven F. has been employed at SOTI since 2015, initially serving as a Senior Technical Support Engineer. In 2018, he transitioned to the role of Team Lead, where he has continued to work for six years. His responsibilities include managing a team of level 1 and level 2 support agents, providing coaching and mentoring to enhance team performance. He also schedules team and individual meetings to address concerns and facilitate improvement.
Previous Employment at FedEx Express Canada
Before joining SOTI, Steven F. worked at FedEx Express Canada as a Data Entry Operator from 2011 to 2012. His role involved managing data entry tasks, contributing to the efficiency of operations during his one-year tenure.
Education and Expertise
Steven F. studied at Seneca College of Applied Arts and Technology, where he focused on Computer/Information Technology Administration and Management. He earned a diploma in Computer Networking and Technical Support, completing his studies from 2013 to 2015. This educational background supports his technical expertise in the field.
Automation and Workflow Management
In his current role at SOTI, Steven F. automates workflow processes by creating reports in SalesForce and JIRA. This task is essential for streamlining operations and enhancing productivity within his team.