Susanne Kavanagh
About Susanne Kavanagh
Susanne Kavanagh serves as the Vice President of Program Management at SOTI, where she has worked since 2022. With a background in global support services and training at BlackBerry, she possesses extensive experience in program management and education services across diverse industries.
Work at SOTI
Susanne Kavanagh holds multiple roles at SOTI, including Vice President of Program Management since 2022, Senior Director of Education Services since 2021, and Director of Global Training since 2019. In her current position as Vice President, she oversees program management initiatives, focusing on aligning business strategies with operational execution. Her role as Senior Director involves enhancing educational services, while as Director of Global Training, she has been responsible for developing training programs that support global operations. Kavanagh's tenure at SOTI highlights her commitment to fostering effective team dynamics and stakeholder relationships.
Previous Experience at BlackBerry
Before joining SOTI, Susanne Kavanagh worked at BlackBerry in various capacities. She served as Director of Global Support Services and Training from 2016 to 2018. Prior to that, she held the position of Senior Manager for Training & Knowledge Services from 2012 to 2016 and was a Manager of Service Realization from 2010 to 2012. Her roles at BlackBerry involved overseeing support services and training initiatives, contributing to the company's operational efficiency and employee development.
Education and Expertise
Susanne Kavanagh has a strong educational background in business administration and adult learning. She earned a Bachelor's Degree in Business Administration from the University of Alberta from 1990 to 1992. She also studied at Conestoga College, where she completed a Management Leadership program from 2003 to 2006 and an Adult Learning Diploma from 2000 to 2002. Additionally, Kavanagh studied Special Education and Teaching at the Institute for Performance and Learning, achieving the CTDP designation. Her education supports her expertise in building scalable infrastructures and managing enterprise work environments.
Global Exposure and Industry Experience
Kavanagh possesses extensive global exposure, having worked in diverse regions including North America, EMEA, LATAM, and APAC. Her experience spans various industries such as SaaS, PaaS, technology, space science technology, manufacturing, distribution, and consumer retail. This broad industry experience enables her to leverage communication and networking skills effectively, fostering collaboration and building strong teams across different sectors.
Leadership and Management Skills
Susanne Kavanagh is recognized for her leadership and management skills, particularly in mentoring and coaching. She focuses on developing and executing large-scale business plans that drive significant changes in global operations. Kavanagh specializes in aligning business needs with company goals, ensuring that infrastructures are scalable and sustainable. Her approach emphasizes the importance of effective team building and stakeholder engagement in achieving long-term organizational success.