Thomas Ha
About Thomas Ha
Thomas Ha is a Technical Support Specialist at SOTI in Melbourne, Australia, with a background in Greater China Studies and Information Technology. He holds an ITIL® 4 Foundation Certificate and is proficient in English, Cantonese, and Mandarin.
Work at SOTI
Thomas Ha has been employed at SOTI as a Technical Support Specialist since 2022. He operates from Melbourne, Victoria, Australia, where he provides technical assistance and support to clients. His role involves troubleshooting issues and ensuring effective use of SOTI's software solutions.
Education and Expertise
Thomas Ha holds a Bachelor of Social Sciences Education (Hons) in Greater China Studies from The Education University of Hong Kong. He also completed a Postgraduate Diploma in Information Technology at HKUSPACE. Additionally, he studied as an exchange student at Oslo and Akershus University College. He possesses an ITIL® 4 Foundation Certificate, indicating his proficiency in IT service management.
Background
Thomas Ha developed an interest in technology early in life, beginning with his first experience using an MS-DOS-only computer. He has accumulated over three years of experience across various sectors, including IT, business, non-governmental organizations (NGOs), and education. His diverse background contributes to his technical support capabilities.
Previous Experience
Before joining SOTI, Thomas volunteered as an ICT Service Desk Officer at the Brotherhood of St Laurence from 2021 to 2022. During this five-month period in Melbourne, Victoria, Australia, he assisted in providing IT support and services, enhancing his practical experience in the field.
Language Proficiency
Thomas Ha is proficient in three languages: English, Cantonese, and Mandarin. This multilingual ability allows him to effectively communicate with a diverse range of clients, facilitating better support and understanding in his technical support role.