Vince Carnovale
About Vince Carnovale
Vince Carnovale is a Senior Technical Account Manager at SOTI in Mississauga, Ontario, with extensive experience in technical support and customer advocacy. He has worked at SOTI since 2013, progressing through various roles and focusing on enhancing customer engagement with SOTI solutions.
Current Role at SOTI
Vince Carnovale currently serves as a Senior Technical Account Manager at SOTI, a position he has held since 2018. In this role, he establishes trusted advisor relationships with enterprise support accounts, ensuring they derive continued value from SOTI's solutions and services. He collaborates closely with the SOTI Sales Account team to identify opportunities for expanding the use of SOTI One products across various organizational functions. His responsibilities also include advocating for customer needs within the company, ensuring that enterprise accounts receive appropriate attention and resources.
Previous Experience at SOTI
Before his current role, Vince Carnovale worked at SOTI in various capacities. He served as a Senior Technical Support Specialist from 2015 to 2016 and as a Technical Support Specialist from 2013 to 2015. During his tenure, he provided expert knowledge on deployment and operational best practices, enhancing the customer experience with SOTI solutions. His experience at SOTI has contributed to his understanding of customer needs and the technical aspects of SOTI products.
Education and Expertise
Vince Carnovale studied at Seneca College of Applied Arts and Technology, where he focused on Computer Networking and Technical Support. He completed his diploma from 2007 to 2012. This educational background has equipped him with the technical skills necessary to provide support and guidance to enterprise customers in his current role at SOTI.
Previous Work Experience
Prior to his extensive career at SOTI, Vince Carnovale gained experience as a Service Technician at STAPLES Canada for four months in 2013. He also worked as a Technician at CDW from 2003 to 2004. These roles provided him with foundational technical skills and customer service experience, which he has applied throughout his career.