Jacqueline Seni
About Jacqueline Seni
Jacqueline Seni serves as the Senior Enterprise Customer Success Manager at Soul Machines, where she has worked since 2021. With extensive experience in customer success and a background in artificial intelligence, she focuses on enhancing efficiency and customer satisfaction through strategic initiatives.
Work at Soul Machines
Jacqueline Seni has been serving as the Senior Enterprise Customer Success Manager at Soul Machines since 2021. In this role, she focuses on enhancing customer satisfaction and retention through effective management strategies. Her position is based in the San Francisco Bay Area, where she leverages her expertise in artificial intelligence and machine learning to develop customer success initiatives. Jacqueline advocates for the implementation of repeatable and scalable processes across the organization, aiming to improve efficiency and customer experience.
Previous Employment History
Before joining Soul Machines, Jacqueline Seni held several positions in customer service and account management. She worked at Fidelity Investments as a Client Services representative from 2006 to 2008. Following that, she served as a Client Account Manager at Schulze Law from 2016 to 2017. Jacqueline also held the role of Director of Customer Success at FiVerity from 2018 to 2021. Additionally, she worked at Northwestern Mutual as Director of Client Services from 2017 to 2018 and at BNY Mellon as a Sales and Client Service Associate from 2008 to 2010. Earlier in her career, she was a Financial Analyst at Talbots from 2005 to 2006.
Education and Expertise
Jacqueline Seni earned her Bachelor’s Degree from Arizona State University, where she studied at the Walter Cronkite School of Journalism and Mass Communication. Her major was in Broadcast Journalism, complemented by a minor in Communications, which she pursued from 2000 to 2004. Jacqueline possesses a strong expertise in artificial intelligence and machine learning, which she integrates into her customer success strategies. Her educational background and professional experience equip her with the skills to translate business strategies into actionable initiatives that drive sales revenue.
Skills and Professional Focus
Jacqueline Seni is recognized for her ability to work cross-functionally and build strong relationships within organizations. She emphasizes the importance of customer retention and loyalty in her work. Her focus on creating repeatable and scalable processes aims to enhance operational efficiency and improve customer satisfaction. Jacqueline's strong capability to align business strategies with actionable plans contributes to expanding the customer base and driving revenue growth.