Simon Friend
About Simon Friend
Simon Friend serves as the Director of Technology - Customer Experience at Soul Machines in Melbourne, Australia. He has over 20 years of experience in IT, with a recent focus on artificial intelligence, and holds a Bachelor of Engineering from Monash University.
Work at Soul Machines
Simon Friend serves as the Director of Technology - Customer Experience at Soul Machines, a position he has held since 2022. In this role, he focuses on enhancing customer interactions through advanced technology solutions. His work involves leveraging artificial intelligence to improve user experiences and streamline processes within the organization. Based in Melbourne, Victoria, Australia, he contributes to the company's mission of creating human-like digital avatars that enhance customer engagement.
Education and Expertise
Simon Friend studied at Monash University, where he pursued a Bachelor of Engineering with a focus on Civil Engineering from 1992 to 1996. His educational background also includes additional studies in Engineering during the same period. This solid foundation in engineering complements his extensive career in IT, where he has accumulated over 20 years of experience, particularly in the field of artificial intelligence.
Background
Simon Friend has a diverse background that includes a strong interest in technology and innovation. He began developing computer games in the 1980s using Basic programming on a Sony 'IBM compatible' PC. This early experience laid the groundwork for his long-standing career in IT, which has increasingly focused on artificial intelligence in recent years. His passion for technology extends to exploring new industries and engaging in discussions about artificial intelligence and surfing.
Career in IT
With a career spanning over 20 years, Simon Friend has built a significant presence in the IT industry. His recent focus has been on artificial intelligence, where he has applied his engineering knowledge to develop innovative solutions. This extensive experience has equipped him with a deep understanding of technology and its applications in enhancing customer experiences.