Cynthia Crouch
About Cynthia Crouch
Cynthia Crouch serves as the Vice President of Payments and Operations at Sound Credit Union in Tacoma, Washington, a position she has held since 2019. Previously, she worked as the Director of Call Center Operations at Qualstar Credit Union from 2016 to 2019 and earned a Bachelor's degree in Organizational Leadership from Chapman University between 2000 and 2004.
Work at Sound Credit Union
Cynthia Crouch serves as the Vice President of Payments and Operations at Sound Credit Union, a position she has held since 2019. In this role, she oversees the payment systems and operational processes within the organization. Her leadership contributes to the efficiency and effectiveness of the credit union's services. Sound Credit Union is located in Tacoma, Washington, where Crouch plays a key role in enhancing member experiences through streamlined operations.
Previous Experience at Qualstar Credit Union
Before joining Sound Credit Union, Cynthia Crouch worked at Qualstar Credit Union as the Director of Call Center Operations from 2016 to 2019. During her three-year tenure, she managed the call center operations, focusing on improving customer service and operational efficiency. Her experience at Qualstar provided her with valuable insights into member engagement and operational management in the credit union sector.
Education and Expertise
Cynthia Crouch earned her Bachelor's degree in Organizational Leadership from Chapman University, where she studied from 2000 to 2004. This educational background has equipped her with the skills necessary for effective leadership and strategic decision-making in her roles within the credit union industry. Her expertise in organizational leadership supports her current responsibilities in payments and operations.