Nicole Gann
About Nicole Gann
Nicole Gann serves as the Manager of Customer Success at SoundCommerce, where she has worked since 2024. With a background in managing large account portfolios and providing technical support, she has held various roles in customer success and operations across multiple companies, including Amazon and Curastory.
Work at SoundCommerce
Nicole Gann serves as the Manager of Customer Success at SoundCommerce, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring the effective adoption of products. Her responsibilities include managing customer relationships and leveraging data-driven insights to optimize performance. Gann operates in a remote capacity, allowing her to engage with clients and team members across various locations.
Previous Experience at Amazon
Prior to joining SoundCommerce, Nicole Gann worked at Amazon as a Senior Customer Success Manager for Strategic Accounts from 2022 to 2024. In this role, she managed a portfolio of strategic accounts, providing tailored support and solutions to meet customer needs. Her experience at Amazon contributed to her expertise in fostering collaborative teamwork and delivering strategic insights that drive organizational growth.
Background in Customer Success Management
Nicole Gann has a diverse background in customer success management, having held various positions in the field. She was the Head of Customer Success at Curastory for eight months in 2022, where she implemented customer success systems to enhance product adoption. Earlier in her career, she worked as a Customer Service Representative at Afni, Inc. from 2014 to 2015, and as a Lead Operations Manager at Sumner Regional Medical Center from 2015 to 2018.
Education and Expertise
Nicole Gann studied Business/Managerial Economics at Western Kentucky University from 2013 to 2016, earning her degree over three years. She also attended Volunteer State Community College, where she achieved an Associate of Arts and Sciences in Business Logistics, Materials, and Supply Chain Management from 2018 to 2020. Her educational background supports her extensive experience in managing accounts and providing technical support.
Skills in Customer Success
Nicole Gann demonstrates a strong skill set in customer success, characterized by her ability to utilize data-driven insights to create frictionless customer experiences. She is adept at implementing systems that ensure long-term customer satisfaction and product adoption. Her proven track record includes fostering collaborative cross-functional teamwork, which is essential in driving successful outcomes for clients.