Filomena Gogel
About Filomena Gogel
Filomena Gogel is the President of Research and Advisory at E Source, where she focuses on enhancing customer experience for utilities. With over 25 years of experience in customer service across various industries, she has held leadership roles at several prominent firms including Capgemini, KPMG, and Accenture.
Current Role at E Source
Filomena Gogel serves as the President of Research and Advisory at E Source, a position she has held since 2024. In this role, she focuses on helping utilities transform their customer experience in response to industry disruptions. Gogel leverages E Source's research, data science, and consulting capabilities to assist utilities in adapting to the evolving energy landscape. Her work emphasizes the development and implementation of customer service target operating models.
Previous Experience at Capgemini
Prior to her current role, Filomena Gogel worked at Capgemini as Vice President from 2014 to 2017. During her three years at the company, she contributed to various management consulting projects, utilizing her extensive background in customer experience and operational strategies.
Career Background in Management Consulting
Filomena Gogel has over 25 years of experience in customer experience across multiple industries, including power and utilities, healthcare, and finance. She has held various positions in management consulting, including Director at KPMG Advisory from 2011 to 2014 and Client Services Director at Accenture from 2005 to 2008. Her experience includes working with firms such as Equaterra and KPMG, where she served as an outsourcing advisor.
Educational Background
Filomena Gogel studied at Seton Hall University, where she earned a Bachelor of Arts in Languages and Marketing from 1978 to 1982. She furthered her education by obtaining an MBA in Business Management from the same institution, completing her studies from 1985 to 1988. This educational foundation has supported her extensive career in customer experience and consulting.
Leadership in Customer Experience
Throughout her career, Filomena Gogel has demonstrated expertise in developing and implementing customer service target operating models. She has led operations turnarounds for customer services at two Fortune 500 utility companies, showcasing her ability to drive significant improvements in customer experience amidst changing industry conditions.