Filomena Gogel
About Filomena Gogel
Filomena Gogel serves as the President of Research and Advisory at E Source, where she leverages her extensive experience in customer experience and management consulting to assist utilities in adapting to the evolving energy landscape. With over 25 years of experience across various industries, she has held leadership roles at several notable firms, including Capgemini and KPMG.
Current Role at E Source
Filomena Gogel serves as the President of Research and Advisory at E Source, a position she has held since 2024. In addition to her presidential role, she has been the Senior Vice President of Consulting since 2017. In her current capacity, she leverages E Source's research, data science, and consulting services to assist utilities in navigating the evolving energy landscape. Her work focuses on transforming customer experience in the utility sector.
Previous Experience in Management Consulting
Filomena Gogel has extensive experience in management consulting, having held various leadership roles at notable firms. She was Vice President at Capgemini from 2014 to 2017 and served as Director at KPMG Advisory from 2011 to 2014. Additionally, she worked as a Client Services Director at Accenture from 2005 to 2008. Her consulting background includes assisting clients with contact center sourcing strategies and the outsourcing of operations.
Educational Background
Filomena Gogel earned her Bachelor of Arts in Languages and Marketing from Seton Hall University, completing her studies from 1978 to 1982. She later pursued a Master of Business Administration (MBA) at the same institution, graduating between 1985 and 1988. Her educational foundation supports her expertise in customer service and management consulting.
Expertise in Customer Experience
With over 25 years of experience, Filomena Gogel specializes in customer experience across various industries, including power and utilities, healthcare, and finance. She has developed and implemented customer service target operating models and has led operational turnarounds for customer services at two Fortune 500 utility companies. Her focus is on helping utilities enhance their customer experience amid industry disruptions.
Career History in Utility Sector
Filomena Gogel has held several significant positions within the utility sector. She worked as Director at Pacific Gas and Electric Company from 1997 to 1999 and later served as Managing Director of Customer Care at Platts from 1999 to 2004. Additionally, she was Director at EquaTerra from 2009 to 2011. Her roles in these organizations have contributed to her extensive knowledge of the utility industry's customer service dynamics.