Matt Kiszka
About Matt Kiszka
Matt Kiszka serves as the Customer Success Director at E Source, where he has worked since 2019. He has a diverse background in client services and content management, with previous roles at various organizations including Two Labs Creative and Navigant.
Current Role at E Source
Matt Kiszka serves as the Customer Success Director at E Source, a position he has held since 2019. Based in Boulder, Colorado, he manages a portfolio of over 30 energy utility customers, contributing to more than $5 million in annual subscription renewals. His responsibilities include preparing quarterly progress reports and conducting regular client check-ins to ensure account health and service delivery. Kiszka consults with clients to develop tailored product delivery strategies and engagement action plans, specifically for large investor-owned utilities, municipal utilities, and cooperatives.
Previous Experience
Prior to his role at E Source, Kiszka co-founded Two Labs Creative, where he served as Head of Content from 2017 to 2019. He also worked as a Research Analyst and Committee Staffer at the Colorado Legislative Council from 2013 to 2016. His earlier experience includes positions as an Editorial Assistant at Rowman & Littlefield Publishing Group and as a Project Manager at Renewable Choice Energy. Additionally, he was a Senior Client Service Consultant at Navigant from 2011 to 2013.
Education and Academic Background
Matt Kiszka studied at the University of East Anglia, where he earned a Bachelor of Arts in English & American Literature and American Studies from 2002 to 2006. He also attended the University of Colorado Boulder, studying English and American Literature for one year from 2004 to 2005, where he achieved a Bachelor of Arts. His academic background provides a strong foundation for his roles in customer success and content management.
Client Engagement and Strategy Development
In his current role, Kiszka leads onboarding and training sessions for clients, ensuring the successful delivery of complex products for major corporations such as Xcel Energy and Southern Company. He identifies cross-selling opportunities that align with customer, policy, and regulatory needs to enhance customer satisfaction and account growth. Kiszka develops plans to save at-risk accounts by conducting regular on-site client visits and leveraging E Source’s industry experts for specialized presentations.