Chuck Vail
About Chuck Vail
Chuck Vail serves as the Technical Operations Lead at SourceDay, where he has worked since 2018, focusing on AWS infrastructure and application alerts. Previously, he held various roles at IBM, including Customer Operations Lead and Cloud Brokerage - Client Services Technical Lead.
Work at SourceDay
Chuck Vail has served as the Technical Operations Lead at SourceDay since 2018. In this role, he is responsible for the operational administration of applications, ensuring that they function effectively and efficiently. He specializes in monitoring AWS infrastructure, which involves overseeing the cloud services that support SourceDay's operations. Additionally, he establishes intelligent application alerts to proactively manage system performance and reliability. His work is crucial in handling the testing and monitoring of all client system integrations, ensuring seamless connectivity and functionality for SourceDay's clients.
Previous Experience at IBM
Before joining SourceDay, Chuck Vail worked at IBM for three years, from 2015 to 2018. During his tenure, he held the position of Customer Operations Lead, where he managed customer-facing operations and ensured service delivery met client expectations. He also served as the Cloud Brokerage - Client Services Technical Lead / SRE for two years, focusing on site reliability engineering and client services within the cloud brokerage sector. His experience at IBM provided him with a solid foundation in technical operations and customer service.
Technical Expertise
Chuck Vail specializes in monitoring AWS infrastructure, which involves overseeing cloud resources and ensuring their optimal performance. His expertise includes establishing intelligent application alerts, which are critical for maintaining system health and preemptively addressing potential issues. His role at SourceDay requires a deep understanding of cloud technologies and operational best practices, enabling him to effectively manage the technical aspects of application administration and client system integrations.
Location and Professional Background
Chuck Vail is based in the Austin, Texas Area, where he has developed his professional career in technical operations. His background includes significant experience in both operational leadership and technical roles, particularly in cloud services and application management. This combination of skills has positioned him as a key contributor to the success of SourceDay and its client services.