Marcus Baxter
About Marcus Baxter
Marcus Baxter is a Technical Operations Engineer with a diverse background in account management and end-user support. He has held various technical roles across multiple companies, including Premier LogiTech and GE Aviation Digital, and has expertise in SQL and Software as a Service (SaaS).
Current Role at SourceDay
Marcus Baxter serves as a Technical Operations Engineer at SourceDay, a position he has held since 2022. In this role, he is responsible for overseeing technical operations and ensuring efficient processes within the organization. His work contributes to the overall performance and reliability of SourceDay's services, which focus on supply chain management solutions.
Previous Experience in Technical Operations
Prior to his current role, Marcus held various positions that provided him with extensive experience in technical operations. He worked at Premier LogiTech as an SCCM Administrator from 2021 to 2022, and at PM AM Corporation as a Customer Support Team Lead from 2020 to 2021. His role at GE Aviation Digital as a Senior End User Support Engineer from 2017 to 2018 further solidified his expertise in end-user support.
Background in Customer Support
Marcus has a strong background in customer support, having worked as a Desktop Support Technician at TTEC in 2019 and as a Customer Support Team Lead at PM AM Corporation. His experience in these roles has equipped him with the skills necessary to manage customer inquiries and provide effective solutions in a timely manner.
Education and Training
Marcus studied at Navarro College from 1991 to 1993 and later attended Sam Houston State University from 1994 to 1995, focusing on agricultural studies. His educational background has provided him with a foundation that supports his career in technical operations and customer service.
Technical Skills and Expertise
Marcus possesses expertise in SQL and Software as a Service (SaaS), particularly within the aviation and aerospace industry. His technical skills enhance his ability to manage operations and support end-users effectively, demonstrating his capability in both technical and customer service aspects of his roles.