Richard Noriega
About Richard Noriega
Richard Noriega is a Product Support Specialist currently working at SourceDay in Austin, Texas. He has a diverse background in customer support, having previously worked at Blizzard Entertainment and Dropbox, and is fluent in Japanese, Portuguese, and English.
Current Role at SourceDay
Richard Noriega currently serves as a Product Support Specialist at SourceDay, a position he has held since 2023. In this role, he is responsible for providing technical assistance and support to customers, ensuring they have a positive experience with the company's products. His expertise in customer service and technical skills allows him to address a variety of customer inquiries effectively.
Previous Experience at Blizzard Entertainment
Before joining SourceDay, Richard worked at Blizzard Entertainment as a Customer Service Representative from 2015 to 2021. During his six years at Blizzard, he developed strong customer service skills and gained experience in handling complex customer issues. This role provided him with insights into the gaming industry and the importance of customer satisfaction.
Experience at Dropbox
Richard was employed at Dropbox as CX Advanced Support from 2021 to 2023. In this two-year role, he focused on providing advanced customer support, helping users navigate the platform and resolve technical issues. His time at Dropbox further enhanced his customer service capabilities and technical knowledge.
Education and Technical Skills
Richard Noriega graduated from Pflugerville High School with a High School Diploma in 2010. He also studied Audio Engineering at Austin Community College, indicating a commitment to expanding his skill set beyond customer support. Additionally, he possesses programming skills in C++ and Python, which contribute to his technical proficiency in product support.
Multilingual Proficiency
Richard is fluent in Japanese, Portuguese, and English. This multilingual ability enhances his capacity to support a diverse customer base, allowing him to communicate effectively with clients from various backgrounds and improve their overall experience.