Unhye (Grace) Im
About Unhye (Grace) Im
Unhye (Grace) Im is a Client Account Manager at SourceDay, where she has worked since 2019 in the Austin, Texas area. With extensive experience in customer support and account management across various industries, she has demonstrated a strong ability to adapt and provide excellent service.
Work at SourceDay
Unhye (Grace) Im has been serving as a Client Account Manager at SourceDay since 2019. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her work is centered in the Austin, Texas Area, where she has developed strong relationships with clients and contributed to the company's success in the technology sector.
Previous Experience in Customer Success
Before joining SourceDay, Im worked at LeadingReach as a Senior Customer Success Specialist from 2016 to 2017. Her role involved enhancing customer experiences and ensuring that clients received optimal service. She also held positions at WellSky as an Account Manager and at PureWRX as a Customer Support Manager, where she further honed her skills in customer service and account management.
Educational Background
Im studied Business Administration with a focus on International Business at Texas State University from 2009 to 2010. This educational background provided her with foundational knowledge in business principles, which she has applied throughout her career in various customer support and management roles.
Diverse Career Path
Im has a diverse career path that includes roles in customer support, account management, and administrative assistance. She has worked in various industries, including technology and finance, and has demonstrated an ability to adapt to new environments. Her previous positions include roles at Experian, Bank of America, and Abila, showcasing her extensive experience in customer-facing roles.
Customer Service Expertise
Im possesses a strong track record of providing premier customer service. Her approach to client management emphasizes customer satisfaction and relationship building. This commitment to service excellence has been a consistent theme throughout her career, contributing to her success in various roles.