Carson Hopkins
About Carson Hopkins
Carson Hopkins is a Senior Customer Engineer at Sourcegraph, where he has worked remotely since 2021. He has a diverse background in customer success and technical roles across various companies, including Rainforest QA and AppNexus.
Work at Sourcegraph
Carson Hopkins has been employed at Sourcegraph as a Senior Customer Engineer since 2021. In this role, he operates remotely, contributing to the company's customer engineering efforts. His responsibilities include providing technical support and solutions to enhance customer satisfaction and product usage.
Previous Experience in Customer Success
Prior to his current position, Carson Hopkins worked at Rainforest QA as a Technical Customer Success Manager from early 2021 for eight months. He also served at Knack HQ as Customer Success & Content from 2015 to 2019, where he focused on customer engagement and content development. His experience in customer success roles has equipped him with skills in client relations and technical support.
Education and Expertise
Carson Hopkins studied at New York University, where he earned a Bachelor of Arts (B.A.) in Comparative Literature from 2008 to 2012. He also attended Université Sorbonne Nouvelle for 11 months in 2010, furthering his education in a diverse cultural context. His educational background supports his expertise in communication and customer interaction.
Career Background
Carson Hopkins has a diverse career background that includes roles in customer service and technical consulting. He worked as a Solutions Consultant at AppNexus from 2019 to 2021, where he provided solutions to clients in New York. Earlier in his career, he held positions at Book of the Month and CompStak® in 2015, focusing on member services and freelance writing, respectively.