Brittany Maucelli
About Brittany Maucelli
Brittany Maucelli is a Senior Sales Operations Manager at Sourcepoint, where she has worked since 2021. She specializes in Salesforce administration, training for CRM processes, and the development of comprehensive sales processes.
Work at Sourcepoint
Brittany Maucelli has been serving as the Senior Sales Operations Manager at Sourcepoint since 2021. In this role, she coordinates and conducts training sessions for CRM and processes, which aids in the onboarding of new sales and account management employees. She is responsible for the administration and optimization of Salesforce (SFDC) systems, ensuring compliance and enhancing organizational use. Additionally, she develops and implements comprehensive sales processes that encompass booking, marketing, contract, and account management.
Previous Experience in Sales Operations
Before her current position, Brittany Maucelli held various roles in sales operations. She worked at Selligent Marketing Cloud as a Senior Sales Operations Manager from 2018 to 2019. Prior to that, she was a Sales Operations Manager at Wellpartner, Inc. from 2015 to 2017. Her career began at Satmetrix Systems, where she served as the Marketing Operations Manager from 2010 to 2014. These roles contributed to her extensive experience in sales operations and marketing.
Education and Expertise
Brittany Maucelli earned a Bachelor of Arts degree in Mathematics from Siena College, where she studied from 2006 to 2010. Her educational background in mathematics supports her analytical skills, which are essential in her roles related to sales operations and CRM management.
Salesforce Administration and Support
In her current role, Brittany provides helpdesk support for all Salesforce users, ensuring smooth operation and troubleshooting issues. She creates and manages Sales and Marketing dashboards and reports for various organizational levels, providing critical insights that facilitate informed decision-making. Additionally, she acts as a key liaison between multiple departments, including Sales, Marketing, Account Management, and Finance, to ensure cohesive operations.