Brandon Stevens
About Brandon Stevens
Brandon Stevens serves as the Client Experience Officer at Southern First Bank in Charlotte, North Carolina, where he has worked since 2021. He has extensive experience in the banking sector, having held various roles at multiple institutions, and has developed training programs to enhance client interactions and satisfaction.
Work at Southern First Bank
Brandon Stevens has served as the Client Experience Officer at Southern First Bank since 2021. In this role, he focuses on enhancing client interactions and satisfaction. He developed a comprehensive training program aimed at improving the client interaction skills of new hires. Additionally, he implemented strategies that have positively impacted client satisfaction and retention. Stevens has also played a key role in streamlining regulatory compliance processes within the bank. His contributions are significant in fostering a positive client experience and ensuring operational efficiency.
Previous Experience in Banking
Brandon Stevens has a diverse background in the banking sector, having worked at several institutions. He began his career at Great Western Bank as a Personal Banking Representative from 2014 to 2016. He then held various positions at Fifth Third Bank, including Personal Banker II, Assistant Center Manager, and AVP, Financial Center Manager II, from 2018 to 2021. Additionally, he worked briefly at U.S. Bank as a Sales and Service Manager and Personal Banker. His experience spans multiple roles that emphasize client service and management.
Coaching and Community Involvement
In addition to his banking career, Brandon Stevens has been actively involved in coaching. He served as the Head Baseball Coach at Cannon School from 2018 to 2021. His role in coaching reflects his commitment to community engagement and youth development. Stevens is also involved in community outreach programs in Charlotte, North Carolina, further demonstrating his dedication to contributing positively to the local community.
Education and Expertise
Brandon Stevens earned a Bachelor of Business Administration (BBA) degree from Doane College, where he studied Business Administration and Management from 2010 to 2014. His educational background provides a strong foundation for his roles in banking and client experience management. The knowledge gained during his studies supports his expertise in client relations and operational management within the financial services industry.