Hayley Correa
About Hayley Correa
Hayley Correa is a Technical Customer Support Agent with over six years of experience in customer service, focusing on high-quality service and agent performance improvement. She has a background in Business Administration and has worked in various roles, including customer service and training, in fast-paced environments.
Work at SPAN
Hayley Correa has been employed at SPAN as a Technical Customer Support Agent since 2022. In this role, she focuses on delivering technical assistance and support to customers, ensuring that their inquiries are addressed effectively. Her experience in customer service and her background in coaching contribute to her ability to enhance customer satisfaction and improve agent performance.
Education and Expertise
Hayley Correa attended Santa Clara High School from 2011 to 2015, completing her studies there. She furthered her education at West Valley College, where she studied General Business Administration and Management from 2015 to 2018. This educational background, combined with over six years of experience in customer service, equips her with the knowledge and skills necessary for her current role.
Background in Customer Service
Hayley Correa has accumulated over six years of experience in customer service, emphasizing high-quality service and the development of customer-agent relationships. She has worked in various roles, including as a Customer Service Representative and QA Training Analyst at Azazie, Inc., and as a Sales Lead at Hanna Andersson. Her diverse experience has provided her with a strong foundation in customer support.
Coaching and Performance Improvement
In her current position and previous roles, Hayley Correa has provided coaching to enhance agent performance and help achieve key performance indicator (KPI) goals. Her focus on performance improvement reflects her commitment to fostering a productive work environment and ensuring that customer service agents meet their targets.
Experience in Fast-Paced Startup Environments
Hayley has spent the last 2.5 years working in fast-paced startup environments. This experience has honed her ability to adapt quickly to changing situations and manage customer inquiries efficiently. Her role in such dynamic settings has contributed to her expertise in customer service and support.