Jeremy Lee
About Jeremy Lee
Jeremy Lee is a Technical Support Agent at SPAN, where he has worked remotely since 2023. He has a background in technical support and customer service, having previously held positions at BitGo, State Farm, and Tata Communications.
Work at SPAN
Jeremy Lee has been employed at SPAN as a Technical Support Agent since 2023. In this role, he provides remote technical support, assisting customers with various inquiries and issues related to SPAN's services. His responsibilities include troubleshooting technical problems, guiding users through solutions, and ensuring customer satisfaction.
Previous Experience at BitGo
Before joining SPAN, Jeremy worked at BitGo as a Technical Support Specialist and Weekend Lead from 2021 to 2022. His role involved providing technical assistance to clients and leading weekend support operations. This position allowed him to develop skills in managing customer inquiries and resolving technical issues in a fast-paced environment.
Experience at State Farm
Jeremy served as a Claims Associate Express at State Farm from 2015 to 2017. During his time there, he handled claims processing and customer service, working on-site in Tempe, Arizona. This role contributed to his understanding of customer needs and the importance of effective communication in the claims process.
Role at Tata Communications
At Tata Communications, Jeremy worked as a Customer Service Specialist and Team Mentor from 2018 to 2020. His responsibilities included providing customer support and mentoring team members. This experience enhanced his skills in customer relations and team leadership while working on-site in the Little Rock, Arkansas area.