Ana Garcia
About Ana Garcia
Ana Garcia is a Call Center Trainer and Supervisor with extensive experience in coaching and organizational development. She has worked in various roles within the call center industry and has a background in marketing and advertising, which informs her training approach.
Work at Spark Energy
Ana Garcia has been employed at Spark Energy as a Call Center Trainer/Supervisor since 2020. In this role, she focuses on training and supervising call center staff, ensuring they meet performance standards and provide quality customer service. Her responsibilities include developing training materials and conducting coaching sessions to enhance team skills and productivity.
Education and Expertise
Ana Garcia studied at Miami Dade College from 1994 to 1996, where she gained foundational knowledge that supports her career in training and development. She possesses strong skills in coaching and organizational development, which contribute to her effectiveness in enhancing team performance and productivity in her current role.
Background in Call Center Training
Ana Garcia has extensive experience in call center training and supervision. Prior to her current position at Spark Energy, she worked at Crius Energy, LLC as a Call Center Trainer from 2014 to 2020. She also served as a Corporate Trainer at PRC, LLC from 1998 to 2009, and as a Customer Service Supervisor at Inktel Contact Center Solutions for eight months in 2009.
Skills in Microsoft Word and Training Material Development
Ana Garcia demonstrates proficiency in Microsoft Word, which aids her in creating training materials and documentation. This skill is essential for developing effective training programs and ensuring that team members have access to the necessary resources for their professional growth.
Experience in Marketing and Advertising
Ana Garcia has a background in the marketing and advertising industry. This experience provides her with a unique perspective that informs her training methodologies and enhances her ability to connect with team members in the call center environment.