Brandi Williams
About Brandi Williams
Brandi Williams is a Consumer Affairs Specialist with extensive experience in the energy sector, currently working at Spark Energy in Houston, Texas. She has held various roles in customer service and compliance, demonstrating expertise in regulatory matters and consumer protection.
Current Role as Consumer Affairs Specialist
Brandi Williams currently serves as a Consumer Affairs Specialist at Spark Energy, a position she has held since 2018. In this role, she is responsible for preparing responses to regulatory agencies, the Better Business Bureau, and utilities. She manages inbound consumer complaints through various channels, including email, fax, and USPS. Williams ensures timely resolution of these complaints while maintaining a calm demeanor, which is essential for effective consumer relations.
Experience at Spark Energy
Brandi Williams has extensive experience at Spark Energy, having worked there in various capacities since 2011. She began her tenure as a Retention Representative from 2011 to 2013, followed by a role as Call Center Supervisor from 2013 to 2015. After a brief period as an Analyst in Enrollments and Contract Management from 2015 to 2018, she transitioned to her current role as Consumer Affairs Specialist. Her diverse experience within the company has equipped her with a comprehensive understanding of consumer needs and operational processes.
Previous Employment at Reliant Energy and Comcast
Before her time at Spark Energy, Brandi Williams worked at Reliant Energy as an Issue Resolution Representative from 2004 to 2008. She also held a position as a Retention Representative at Comcast from 2008 to 2011. These roles provided her with valuable experience in customer service and issue resolution, contributing to her expertise in handling consumer complaints and regulatory compliance.
Educational Background
Brandi Williams completed her high school education at C.E. Byrd High School, earning a diploma in General Studies from 1988 to 1992. She furthered her education at Northwestern State University, where she studied from 1999 to 2003. This educational background has laid the foundation for her career in consumer affairs and regulatory compliance.
Expertise in Regulatory Compliance
Brandi Williams possesses expertise in regulatory compliance and consumer protection rules applicable to various agencies and utilities. Her role requires her to produce detailed reports and ensure accuracy in documenting actions taken. This expertise is critical in facilitating the timely closure of consumer complaints and maintaining compliance with industry regulations.