Edward Morales
About Edward Morales
Edward Morales is a Business Analyst specializing in email communication, currently working at Spark Energy in Houston, Texas. He has over a decade of experience in customer service and analysis, having held various roles at companies such as Constellation Energy and Pfs Group.
Work at Spark Energy
Edward Morales has been employed at Spark Energy since 2017, serving as a Business Analyst specializing in Email Communication. His role involves analyzing and optimizing email communication strategies to enhance customer engagement and satisfaction. He has contributed to the company's efforts in streamlining communication processes and improving overall customer service.
Current Position at Pfs Group
In addition to his role at Spark Energy, Edward Morales has been working at Pfs Group as a Customer Service Representative since 2017. His responsibilities include managing customer inquiries and providing support to ensure a positive customer experience. His experience in customer service roles has equipped him with the skills necessary for effective communication and problem resolution.
Previous Experience at Constellation Energy
Before joining Spark Energy, Edward Morales worked at Constellation Energy from 2012 to 2015 as an Email and Webchat Specialist. In this position, he handled customer communications through email and web chat platforms, focusing on providing timely and accurate information to customers. His experience at Constellation Energy contributed to his expertise in digital customer engagement.
Career Background in Customer Service
Edward Morales has a diverse background in customer service, having worked in various roles prior to his current positions. He served as a Customer Service Representative at Startex Power from 2010 to 2012 and as a Customer Care Representative at Gexa Energy from 2009 to 2010. Additionally, he was a Storage Facilities Manager at Metro Mini Storage from 2015 to 2016. This extensive experience has provided him with a solid foundation in customer relations and service management.
Education Background
Edward Morales completed his education at John Dewey High School, where he studied from 1991 to 1995. His high school education laid the groundwork for his subsequent career in customer service and business analysis.