Erica Bonilla
About Erica Bonilla
Erica Bonilla serves as the Director of Collections and Customer Care at Spark Energy, where she has worked since 2020. With over 15 years of experience in the energy sector, she specializes in billing methods and has held various roles at Spark Energy, including Customer Service Lead and Call Center Manager.
Current Role at Spark Energy
Erica Bonilla serves as the Director of Collections & Customer Care at Spark Energy. She has held this position since 2020, contributing to the company's customer service and billing processes. Her role involves overseeing collections and ensuring customer satisfaction within the energy sector.
Experience at Spark Energy
Erica Bonilla has extensive experience at Spark Energy, where she held multiple roles from 2008 to 2020. She began as a Customer Service Representative, then progressed to Customer Service Lead, Customer Service Trainer, Call Center Manager, and Customer Support Analyst. This progression highlights her growth and expertise in customer service operations within the energy industry.
Education and Training Background
Erica Bonilla studied at the University of Houston, focusing on Accounting and Business/Management. She also attended Houston Community College, where she achieved a similar educational background. This academic foundation supports her analytical approach to problem-solving in her professional roles.
Expertise in Energy Billing Processes
Erica Bonilla possesses expertise in billing methods, including rate ready and bill ready, which are essential for energy billing processes. She also has extensive knowledge in interpreting ERCOT TXNs-EDI, crucial for billing and compliance in the energy sector. Her analytical skills enhance her ability to address customer service and billing issues effectively.
Professional Experience Prior to Spark Energy
Before her tenure at Spark Energy, Erica Bonilla worked at Asurion as an Associate Trainer and Customer Service Representative. She also served as a 3-1-1 Tele Communicator Operator for the City of Houston. These roles contributed to her extensive experience in customer service and training within various environments.