Jennifer Lewis
About Jennifer Lewis
Jennifer Lewis is a manager specializing in quality assurance and customer satisfaction at Spark Energy, where she has worked since 2018. She has extensive experience in customer operations and management, having held various roles at companies such as Reliant Energy, HCL Technologies, and Exelon.
Current Role at Spark Energy
Jennifer Lewis serves as the Manager of Quality Assurance and Customer Satisfaction at Spark Energy. She has held this position since 2018, contributing to the company's commitment to delivering high-quality customer service and ensuring customer satisfaction. In addition to her managerial role, she also supervises the Office of the President, focusing on quality assurance and customer satisfaction metrics. Her extensive experience in customer operations informs her approach to improving service delivery within the organization.
Previous Experience in Customer Operations
Prior to her current role, Jennifer Lewis accumulated significant experience in customer operations across various organizations. She worked at Reliant Energy as a Customer Support Group Lead from 2002 to 2004 and later as a Supervisor in Customer Operations from 2006 to 2008. Additionally, she served as a Manager of Customer Operations at HCL Technologies for four months in 2013 and at AMLI Residential from 2013 to 2015. Her tenure at Exelon from 2009 to 2012 as the Manager of the Mass Markets Customer Experience Team further solidified her expertise in customer service management.
Retail Management Experience
Jennifer Lewis has also worked in retail management, specifically at MAC Cosmetics, where she served as a Retail Manager from 2008 to 2009. This role allowed her to develop skills in customer engagement and operational management within a retail environment, enhancing her overall customer service capabilities.
Educational Background
Jennifer Lewis completed her education at Sam Rayburn High School, graduating in 1996. She furthered her studies at San Jacinto College, where she earned an Associate of Arts degree in 2001. This educational foundation has supported her career in customer service and operations management.