Keith Ponton
About Keith Ponton
Keith Ponton is a call center agent at Spark Energy, where he has worked since 2012. He holds a Bachelor of Arts in Politics History from Middlesex University and a Higher National Certificate in Social Sciences from Borders College.
Work at Spark Energy
Keith Ponton has been employed at Spark Energy since 2012, serving as a call center agent. His role involves assisting customers with inquiries, providing information about services, and ensuring customer satisfaction. Over the course of his tenure, he has gained extensive experience in customer service and communication within the energy sector.
Education and Expertise
Keith Ponton studied at Middlesex University from 1994 to 1997, where he earned a Bachelor of Arts (B.A.) degree in Politics History. Prior to this, he attended Borders College from 1993 to 1994, achieving a Higher National Certificate (HNC) in Social Sciences. His educational background provides him with a solid foundation in analytical thinking and understanding social dynamics.
Background
Keith Ponton has a diverse educational background that includes studies in both social sciences and politics. His academic journey began at Borders College, followed by further studies at Middlesex University. This combination of education has equipped him with skills relevant to his current role in customer service.
Professional Experience
With over 12 years of experience at Spark Energy, Keith Ponton has developed a strong understanding of customer service operations within the energy industry. His role as a call center agent requires effective communication skills and the ability to resolve customer issues efficiently.