Kira Jordan
About Kira Jordan
Kira Jordan serves as the Vice President of Portfolio Management & Business Insights at Spark Energy, where she has worked since 2013. She has a background in database marketing, business systems analysis, and performance improvement, with previous roles at Caesars Entertainment, Reliant Energy, Ernst & Young, and Accenture.
Current Role at Spark Energy
Kira Jordan serves as the Vice President of Portfolio Management & Business Insights at Spark Energy. In this role, she has been instrumental in managing pricing and market strategies across 19 states and 94 utility markets. Kira leads a team of 16 professionals who focus on customer acquisition and retention through comprehensive marketing and sales data analysis. Her leadership has facilitated the introduction of data-driven sales quality processes aimed at identifying potential negative customer experiences.
Previous Experience at Caesars Entertainment
Before joining Spark Energy, Kira Jordan worked at Caesars Entertainment, Inc. as the Regional Director of Database Marketing from 2005 to 2010. During her five years in this position, she was responsible for leveraging database marketing strategies to enhance customer engagement and drive revenue. Her experience at Caesars provided her with a solid foundation in data analytics and customer relationship management.
Background in Energy Sector
Kira has a background in the energy sector, having worked as a Business Systems Analyst at Reliant Energy from 2002 to 2003. This role allowed her to gain insights into the operational aspects of the energy industry. Additionally, she served in the Advisory Services - Customer Practice at Ernst & Young from 2010 to 2013, focusing on performance improvement in the Houston, Texas area.
Educational Qualifications
Kira Jordan holds a Bachelor of Arts in Economics from Rice University. She furthered her education by obtaining a Master of Business Administration (MBA) from the Rice Business - Jones Graduate School of Business. Her academic background has equipped her with a strong analytical foundation and business acumen, which she applies in her current role.
Early Career at Accenture
Kira began her career as an Analyst at Accenture, where she worked from 2001 to 2002. This early experience provided her with a comprehensive understanding of consulting and business analysis, laying the groundwork for her future roles in various industries, including energy and entertainment.