Rosalyn Brooks
About Rosalyn Brooks
Rosalyn Brooks is a Supervisor of Customer Service with extensive experience in customer support and human resources. She has worked at various companies, including Spark Energy and Aon Hewitt, and has a background in remote support services for business owners and startups.
Work at Spark Energy
Rosalyn Brooks has served as Supervisor of Customer Service at Spark Energy since 2016. Her tenure in this role has lasted for eight years, during which she has developed expertise in customer service operations. Brooks has been instrumental in managing customer inquiries and ensuring high levels of service quality. Her experience at Spark Energy is marked by her ability to provide effective remote support services to business owners and entrepreneurs.
Previous Experience at AT&T
Before her role at Spark Energy, Rosalyn Brooks worked at AT&T as a Floor Support Supervisor from 2008 to 2010. In this position, she was responsible for overseeing daily operations and providing support to team members. Her experience at AT&T contributed to her skills in customer service and team management.
Experience at JPMorgan Chase
Rosalyn Brooks worked at JPMorgan Chase as an Escalations Specialist/Banker from 2011 to 2013. In this role, she managed customer escalations and provided banking services. This position enhanced her problem-solving skills and her ability to handle complex customer issues effectively.
Education and Expertise
Rosalyn Brooks studied at the University of Louisiana at Lafayette from 2002 to 2004. She also attended Breaux Bridge Senior High, where she completed her General Studies from 1998 to 2002. Additionally, she studied Human Resources Management and Services at Lone Star College, earning a Bachelor's degree. Her educational background supports her professional roles, particularly in customer service and human resources.
Current Role at Aon Hewitt
In addition to her responsibilities at Spark Energy, Rosalyn Brooks has been working at Aon Hewitt as an HR Benefit Specialist/OFS since 2014. Her role involves managing employee benefits and providing support in human resources functions. This position complements her extensive experience in customer service and human resources management.