Terrance Garr
About Terrance Garr
Terrance Garr is a Helpdesk Support Senior with extensive experience in IT support and infrastructure analysis. He has worked for various organizations, including Just Energy, Comcast, and the Army National Guard, and has been with Spark Energy since 2019.
Current Role at Spark Energy
Terrance Garr serves as Helpdesk Support Senior at Spark Energy since 2019. In this role, he prepares team performance reports and presents them during Weekly and Monthly Operation Review Meetings with Level 2 groups. His responsibilities include developing change controls for the installation of new equipment and managing access requests, ensuring compliance with SOX audit requirements. He also acts as a Knowledge Coach, defining technical solutions for both new and existing products and services to address identified issues.
Previous Experience at Just Energy
Prior to his current position, Terrance Garr worked as an IT Infrastructure Analyst at Just Energy from 2017 to 2019 in the Houston, Texas Area. During his tenure, he focused on automating common IT issues, which significantly reduced the number of escalated Tier I calls. This role contributed to improving operational efficiency within the IT department.
Background in the Army National Guard
Terrance Garr served in the Army National Guard as a System Signal Support Specialist from 2008 to 2016, accumulating eight years of experience in the Houston, Texas Area. His military background provided him with foundational skills in IT support and systems management, which he has applied throughout his career.
Experience at Comcast
Terrance Garr worked at Comcast as CommTech 2 for a period of six months in 2016 to 2017 in the Houston, Texas Area. This role involved technical support and maintenance of communication technologies, further enhancing his expertise in IT support.
Education in Computer Engineering Technology
Terrance Garr studied at the University of Houston, where he earned a Bachelor of Science (B.S.) in Computer Engineering Technology/Technician. His studies spanned from 2010 to 2015, providing him with a strong technical foundation that supports his career in IT.