Trinh Tran
About Trinh Tran
Trinh Tran serves as the Manager of Quality Assurance & Vendor Management at Spark Energy, where he has worked since 2011. He has a strong background in quality assurance and vendor management, with previous roles at Gexa Energy, Reliant Energy, and IBM.
Current Role at Spark Energy
Trinh Tran serves as the Manager of Quality Assurance & Vendor Management at Spark Energy since 2011. In this role, she has identified continuous improvement opportunities and facilitated the adoption of process changes through effective collaboration. She developed and implemented quality assurance problem reporting processes and systems, enhancing the overall quality management framework within the organization. Additionally, she manages relationships with system integration vendors to deliver complex projects, ensuring alignment with operational goals.
Previous Experience at Gexa Energy
Before joining Spark Energy, Trinh Tran worked at Gexa Energy as a Senior Business Analyst from 2006 to 2010. During her four years in this role, she contributed to various analytical projects that supported business operations and strategic initiatives. Her experience at Gexa Energy provided her with a solid foundation in business analysis and operational efficiency.
Professional Background in Energy Sector
Trinh Tran has a diverse background in the energy sector, having previously worked at Reliant Energy as a Senior Quality/Business Analyst from 2000 to 2001. She also spent two years at IBM as a Software Engineer from 1998 to 2000. This combination of roles has equipped her with a comprehensive understanding of quality assurance, business analysis, and software engineering within the energy industry.
Quality Assurance Initiatives
In her current role, Trinh Tran has designed and implemented defect reduction programs aimed at improving service performance. She evaluates quality assurance based on operational efficiency, reliability, and quality metrics, taking corrective action when necessary. Additionally, she coordinates the execution and documentation of work to ensure regulatory compliance, contributing to the overall integrity of operations.
Collaboration and Strategy Development
Trinh Tran has facilitated committees and forums that drive quality strategy to support operational services. Her ability to collaborate effectively with various stakeholders has been instrumental in advancing quality initiatives and ensuring alignment with organizational objectives.