Eden Amrani
About Eden Amrani
Eden Amrani is a Delivery and App Support Engineer currently employed at SparkBeyond since 2020. He has a background in technical support, having worked at LivePerson and Zerto in various support roles from 2011 to 2018.
Current Role at SparkBeyond
Eden Amrani serves as a Delivery and App Support Engineer at SparkBeyond, a position held since 2020. In this role, Amrani is responsible for ensuring the smooth operation of applications and delivering support to users. The focus is on maintaining high standards of service and addressing technical issues that arise within the platform.
Previous Experience at LivePerson
Eden Amrani has extensive experience at LivePerson, where they worked in various support roles from 2011 to 2015. Starting as a 1st Tier Support Analyst in 2011, Amrani progressed to 2nd Tier Support Analyst from 2012 to 2014, and then to 3rd Tier Support Engineer for one year in 2014. This progression reflects a deepening expertise in customer support and technical troubleshooting.
Experience at Zerto
Amrani worked at Zerto as an L2 Support Engineer from 2017 to 2018. In this role, the focus was on providing second-level support, addressing more complex technical issues, and ensuring customer satisfaction through effective problem resolution.
Education at The Open University of Israel
Eden Amrani studied at The Open University of Israel. This educational background has contributed to Amrani's knowledge and skills in the field of technology and support engineering.