Amanda Cox
About Amanda Cox
Amanda Cox serves as the Service Director at SparkCognition, bringing extensive experience in customer success and technical project management across various companies. Her career includes leadership roles at Rockwell Automation, DemystData, and CognitiveScale, emphasizing her ability to connect technical expertise with client engagement.
Current Role at SparkCognition
Amanda Cox serves as the Service Director at SparkCognition, a position she has held since 2022. Based in Austin, Texas, she focuses on delivering customer success and enhancing service offerings. Her role involves overseeing service strategies and ensuring that clients receive optimal support and engagement. Amanda's background in technical project management and customer success positions her well to lead initiatives that drive value for clients.
Previous Experience at Rockwell Automation
Amanda Cox has held multiple roles at Rockwell Automation. She worked as Manager of QA/Release Management from 2008 to 2010, followed by a position as Manager of Sustained Value from 2010 to 2013. Additionally, she served as Manager of Technical Sales for a brief period in 2013. Her tenure at Rockwell Automation spanned over five years, during which she developed a strong foundation in quality assurance, technical sales, and sustained value management.
Experience in Customer Success Roles
Amanda has extensive experience in customer success across several organizations. She worked at CognitiveScale as a Senior Technical Project Manager from 2016 to 2018 and at DemystData as VP of Client Data Strategy from 2019 to 2021. Her roles have consistently emphasized the importance of technical project management and client engagement, enabling her to bridge technical expertise with customer needs effectively.
Educational Background in Chemical Engineering
Amanda Cox earned a Bachelor of Science degree in Chemical Engineering from The University of Texas at Austin, completing her studies from 1994 to 1998. This educational background has provided her with a solid foundation in technical principles, which she has applied throughout her career in various engineering and management roles.
Leadership and Problem-Solving Focus
Throughout her career, Amanda has demonstrated a strong focus on leadership and enabling creative problem solvers within organizations. She has been involved in roles that require bridging technical knowledge with customer engagement, fostering an environment where innovative solutions can thrive. Her approach emphasizes making a lasting impact through effective management and strategic direction.