Rigo Cortina
About Rigo Cortina
Rigo Cortina is a Support Engineer and QA Analyst with a background in psychology. He has worked at notable companies such as Apple and Evernote, and has been with Sparkcognition since 2018.
Current Role at SparkCognition
Rigo Cortina currently serves as a Support Engineer and QA Analyst at SparkCognition, a position he has held since 2018. Based in Austin, Texas, he is responsible for providing technical support and ensuring the quality of software products. His role involves troubleshooting issues, collaborating with development teams, and enhancing customer satisfaction through effective problem resolution.
Previous Experience at Apple
Before joining SparkCognition, Rigo Cortina worked at Apple as a Senior Technical Support from 2014 to 2016. During his tenure in Cupertino, California, he provided high-level technical assistance to customers, addressing complex issues related to Apple products and services. This experience contributed to his skills in customer service and technical problem-solving.
Experience at Evernote
In 2018, Rigo Cortina briefly worked as a Support Specialist at Evernote in Redwood City, California. His role involved assisting users with their queries and ensuring a smooth experience with the Evernote application. This position allowed him to further develop his support skills in a different technological environment.
Education and Academic Background
Rigo Cortina earned a Bachelor’s degree in Psychology from Texas State University, where he studied from 2014 to 2018. His education provided him with insights into human behavior, which can be beneficial in understanding user needs and improving customer support interactions.