Shilpa Batra
About Shilpa Batra
Shilpa Batra is the Director of Program Management, Client Services Delivery at SparkCognition, where she has worked since 2022. She has extensive experience in project management and client services across various industries, having previously held positions at Xactly Corp, Medtronic, and Harvard University.
Current Role at SparkCognition
Shilpa Batra serves as the Director of Program Management, Client Services Delivery at SparkCognition since 2022. In this role, she promotes operational excellence by coaching and mentoring a high-performing team of project managers, data scientists, engineers, architects, and sales professionals. Her responsibilities include conducting monthly and quarterly business reviews across all accounts to drive account growth and overseeing the deployment of SaaS solutions across various industries, which has resulted in improved team efficiency and reduced sales cycle time.
Previous Experience at Xactly Corp
Prior to her current role, Shilpa Batra worked at Xactly Corp in various capacities. She served as a Senior Project Manager for SaaS Implementations from 2017 to 2019 and later as an Engagement Manager from 2019 to 2021. During her tenure, she focused on enhancing customer engagement and successful service delivery, contributing to the overall efficiency of the organization.
Educational Background
Shilpa Batra holds a Master of Engineering in Biomedical Engineering from Cornell University, where she studied from 2005 to 2006. She also earned a Bachelor of Applied Science (BASc) in Biomedical Engineering from the same institution, completing her studies from 2001 to 2005. Additionally, she studied Business, Management, Marketing, and Related Support Services at Harvard University from 2011 to 2013.
Professional Development and Skills
Shilpa Batra has developed a strong skill set in project management and client services throughout her career. She has defined and implemented strategic roadmaps aligned with enterprise technology strategies and acts as a trusted advisor to global customers. Her efforts have led to a customer satisfaction score (CSAT) exceeding 95%, demonstrating her commitment to monitoring key performance indicators (KPIs) and ensuring timely issue resolution.
Leadership Roles at Harvard University
During her time at Harvard University, Shilpa Batra held significant leadership positions. She served as the Director of Marketing for the Harvard Business Society from 2011 to 2012 and was the President of the Harvard Business Society from 2012 to 2013. These roles allowed her to develop her leadership and organizational skills within a prestigious academic environment.