Carlos A.
About Carlos A.
Carlos A. serves as the Director of Network Operations at Sparklight in Phoenix, Arizona, a position he has held since 2020. With a background in network management and leadership, he oversees various operational domains to enhance network efficiency.
Work at Sparklight
Carlos A. has been serving as the Director of Network Operations at Sparklight since 2020. In this role, he oversees critical domains such as Automation, Reporting, Problem Management, and Change Management to enhance network efficiency. He leads a team of Network Specialists and Support Engineers, ensuring uninterrupted connectivity and troubleshooting complex network issues. Prior to his current position, he held various roles at Sparklight, including Software Operations and Provisioning Systems Manager from 2016 to 2017 and Internet Operations Manager from 2017 to 2020.
Education and Expertise
Carlos A. has a diverse educational background that supports his career in network operations. He studied Cinematography and Film/Video Production at South Mountain Community College, achieving his degree in 2023. He also completed a Mid-Level Effective Leadership program at the Center for Creative Leadership in 2020. His expertise in Lean IT and Organizational Change Management was developed through a program at Pink Elephant from 2016 to 2019. Additionally, he holds a Six Sigma Green Belt Foundation certification from the Institute of Industrial Engineers, obtained in 2013.
Background
Carlos A. has a solid foundation in technical and management skills, starting with his high school education at Chapin High School, where he studied Digital Communications, Graphics Design, and Multimedia. He furthered his education at DeVry University, earning a Bachelor's degree in Network Administration in 2008. His professional development continued with studies in Business Administration and Management at Interface Technical Training from 2013 to 2019, and leadership training at Cable One Business from 2013 to 2016.
Leadership in Network Operations
In his current role as Director of Network Operations, Carlos A. focuses on fostering excellence in network management. He emphasizes optimizing operational efficiency through a seamless digital ecosystem. His leadership style is informed by his extensive training in effective leadership and management, allowing him to guide his team in addressing intricate network challenges and improving overall service delivery.