Charles Oakes
About Charles Oakes
Charles Oakes serves as the General Manager at Sparklight in Jackson County, Mississippi, where he has worked since 2019. He has over a decade of experience in the telecommunications industry, including previous roles at Cable ONE, and holds multiple degrees in Operations Management, Project Management, and Human Resources Workforce Development from the University of Arkansas.
Work at Sparklight
Charles Oakes has been serving as the General Manager at Sparklight since 2019. In this role, he oversees operations in Jackson County, Mississippi. His responsibilities include managing team performance and ensuring customer satisfaction. Oakes has applied his extensive experience in telecommunications to enhance service delivery and operational efficiency within the organization.
Previous Experience at Cable ONE
Before joining Sparklight, Charles Oakes worked at Cable ONE for over a decade. He held several positions, including Customer Service Manager from 2010 to 2013 and Internet Business Manager from 2001 to 2010. His tenure at Cable ONE provided him with a strong foundation in customer support and technical processes in the telecommunications sector.
Education and Expertise
Charles Oakes has a solid educational background in operations management and project management. He earned a Master of Science in Operations Management from the University of Arkansas, along with a Graduate Certificate in Project Management. Additionally, he holds a Bachelor of Science in Human Resources Workforce Development from the same institution. His studies have equipped him with skills in team building and workforce management.
Background in Telecommunications
Charles Oakes has a demonstrated history of improving technical support processes within the telecommunications industry. His expertise includes customer satisfaction and retention, which he has developed through years of experience in various managerial roles. His background has positioned him as a knowledgeable leader in the field.
Education History
Charles Oakes completed his high school education at Genoa Central High School from 1992 to 1996. He furthered his education at Texarkana College before pursuing advanced studies at the University of Arkansas, where he focused on operations management, project management, and human resources.