Felicha Haley
About Felicha Haley
Felicha Haley serves as the Call Center Manager at Sparklight and has held the position since 1998. She has extensive experience in customer service, having worked as Lead CSR at Cable ONE since 1996.
Work at Sparklight
Felicha Haley has served as the Call Center Manager at Sparklight since 1998. In this role, she oversees the operations of the call center, ensuring efficient service delivery and customer satisfaction. Her extensive experience in the industry contributes to her ability to manage teams effectively and implement best practices in customer service.
Current Role at Cable ONE
In addition to her position at Sparklight, Felicha Haley has been a Lead Customer Service Representative at Cable ONE since 1996. With 28 years of experience in this role, she has developed a deep understanding of customer needs and service strategies, which enhances her effectiveness in managing customer interactions.
Professional Experience
Felicha Haley has accumulated over 26 years of experience in the telecommunications industry, primarily focusing on customer service and call center management. Her long tenure at both Sparklight and Cable ONE highlights her commitment to the field and her ability to adapt to changing customer service demands.
Career Longevity
With nearly three decades of experience in customer service roles, Felicha Haley demonstrates significant career longevity in the telecommunications sector. Her sustained employment at both Sparklight and Cable ONE reflects her dedication and expertise in managing customer service operations.