Kassandra Casillas
About Kassandra Casillas
Kassandra Casillas is a Technical Support Supervisor at Sparklight, where she has worked since 2022. She has held various supervisory and mentoring roles in the technical support and customer service sectors, including positions at CenturyLink, Conduent, and TransPerfect.
Work at Sparklight
Kassandra Casillas has been employed at Sparklight since 2022, serving as a Technical Support Supervisor. In this role, she oversees technical support operations, ensuring efficient service delivery to customers. Her position is remote, allowing her to manage support teams and address technical issues from Arizona. Kassandra's work contributes to enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at CenturyLink
Prior to joining Sparklight, Kassandra worked at CenturyLink from 2016 to 2017 as a Team Care and Sales Mentor. During her year in this role, based in Phoenix, Arizona, she focused on mentoring team members and improving sales strategies. Her experience at CenturyLink provided her with foundational skills in customer service and team leadership.
Career at Conduent
Kassandra held multiple positions at Conduent between 2018 and 2021. She served as a Bridge Mentor (SME) from 2018 to 2019, where she provided guidance and support to team members. Following this, she worked as a Quality Assurance Specialist from 2019 to 2020, ensuring service quality and compliance. Kassandra then advanced to the role of Supervisor from 2020 to 2021, managing operations and team performance in a remote setting.
Experience at TransPerfect
Kassandra worked at TransPerfect from 2021 to 2022 as a Supervisor. In this position, she was responsible for overseeing team operations and ensuring effective communication and workflow. Her tenure lasted seven months and took place in Phoenix, Arizona, where she applied her leadership skills to enhance team performance.
Background at Discover Financial Services
Before her roles in technical support and supervision, Kassandra was employed at Discover Financial Services from 2013 to 2015. She worked as an Account Manager and Negotiation Specialist, where she managed client accounts and facilitated negotiations. This experience contributed to her skills in customer relations and conflict resolution.