Kimberly Gibson, MBA
About Kimberly Gibson, MBA
Kimberly Gibson, MBA, serves as the Senior Director of Customer Operations at Sparklight, where she has worked since 2014. With a background in technology management and hospitality, she actively promotes customer experience strategies and chairs the C5 Conference programs.
Work at Sparklight
Kimberly Gibson has served as the Senior Director of Customer Operations at Sparklight since 2014. In this role, she has been responsible for overseeing customer service operations and implementing strategies to enhance customer experience. Based in the Phoenix, Arizona area, she has contributed to the company's growth and development in customer operations for a decade.
Education and Expertise
Kimberly Gibson holds an MBA in Technology Management from the University of Phoenix, where she studied from 1999 to 2001. She also earned a Bachelor of Science in Hospitality Management from Northern Arizona University, attending from 1990 to 1994. Additionally, she completed her Advanced Diploma in General Studies at Apollo High School between 1985 and 1989. Her educational background supports her expertise in customer operations and management.
Background
Prior to her current position, Kimberly Gibson held various roles at Cable ONE, including General Manager and Director of Customer Service Strategy, from 2005 to 2014. She also worked at Qwest Communications as a Network Operations Supervisor and Network Operations Manager from 1995 to 2003. These positions provided her with extensive experience in customer service and operations management.
Achievements
Since 2020, Kimberly Gibson has been involved in the C5 initiative, which focuses on customer experience excellence. She chairs the C5 Conference programs, which aim to share best practices and facilitate the exchange of ideas to improve customer experience. Additionally, she integrates insights from industry experts into these programs to foster learning and growth.