Lisa Bertsch
About Lisa Bertsch
Lisa Bertsch is a Customer Service Manager at Sparklight in Norfolk, Nebraska, where she has worked since 1983. She supervises customer service staff, manages billing services, and handles departmental budget responsibilities while ensuring compliance with financial procedures.
Work at Sparklight
Lisa Bertsch has served as the Customer Service Manager at Sparklight since 1983. In this role, she supervises customer service staff and oversees the accuracy and efficiency of billing services and collection processes. She assists with the General Manager's duties when necessary and maintains communication with various stakeholders, including customers and corporate offices. Her responsibilities also include managing comprehensive database systems and processing accounts payable for invoice payments.
Education and Expertise
Lisa Bertsch studied at Wayne State College, where she earned a Bachelor of Arts (BA) degree in Music Education from 1978 to 1982. Her educational background has contributed to her skills in communication and management. Over her 41 years at Sparklight, she has developed expertise in customer service management, financial statement review, and compliance with cash handling and accounts payable procedures.
Background
Lisa Bertsch has been a part of the Sparklight team in Norfolk, Nebraska, for over four decades. Her extensive experience in customer service management includes handling departmental budget responsibilities and assisting in the preparation of the system budget. She is also involved in filing insurance claims and managing personnel records, which includes workman compensation claims and payroll documentation.
Achievements
Throughout her career, Lisa Bertsch has been responsible for resolving complex customer problems and complaints that exceed the expertise of customer service representatives. She has played a key role in developing WIGs, including reporting mechanisms and scoreboards, which contribute to the operational efficiency of the customer service department. Her commitment to maintaining high standards in customer service has been a significant aspect of her role at Sparklight.